Our client had a new sales manager in place, who performed at the very top level as a sales person, but lacked some of the experience in leading a team. Also, the sales process was built internally from the ground up, and needed a review from an outside expert with experience. Commissions were out of whack, and were taking extra administration, and the sales team needed upskilling and ongoing assessment.
Our Sydney-based Sales Director, was engaged on an intensive basis initially to work with the Sales Manager. Using our proprietary model, we quickly got to uncovering some of the core issues, issues that we see every day. As an example, the Sales Manager had no formal training and had found the transition from a sales role to a leadership role, exhausting. As much as anything, it was also a confidence issue, am I up to the task?
We also worked hard on inputting into the sales team, and refined it down through a mix of proper training, formal KPIs and ongoing management and assessment. The tools the SD Centre has in place enable us to properly assess a team ongoing, and work on where best to put efforts. We fixed a number of processes along the way. Most of all though, we were able to get the entire team focused on sales and achieving targets. The end result is very satisfactory.
I needed to know how to grow the business, having never been a sales manager before and to be honest I felt a little helpless. As part of the family business, I also had a lot to prove and so wanted to make sure that I could do this part of the role. I was skeptical at first, but after meeting with both Michael and Garret, I decided to at least give a Sales Director a try. We started with the structure of how the sales team worked, then we went through the commissions. As a company we are extremely happy with what has happened over the last 9 months; our team has grown, our sales have grown, our profits have grown and I have gone from being motivated to now being the motivator. I would highly recommend anyone considering SDC, give Michael a call, you won’t be disappointed